FAQ
Got a question? You might find the answer here! From delivery times and custom orders to product ingredients and skincare tips, our FAQs cover the things we get asked the most. It’s a great place to start if you need quick info—without having to wait for a reply. If you don’t see what you’re looking for, feel free to drop us a message!
Skin Care
Are your products vegan friendly?
BernieBrown Collections embraces the beauty of nature and the importance of sustainable choices. That's why we offer an extensive array of vegan-friendly products, certified by ECOCERT, ensuring they meet the stringent standards for organic and natural ingredients without any animal-derived components.Vegan Options with an Exception:
- Predominantly Vegan: Our product portfolio is predominantly vegan, aligning with ethical and environmental principles.
- SPF Products: The only exception to our vegan range is our SPF products, which contain beeswax—a natural ingredient known for its protective qualities. Beeswax is sustainably sourced, and our use of it is respectful of bee life.
- ECOCERT Certified: Our commitment to vegan principles is validated by ECOCERT certification, guaranteeing the organic integrity of our products and their ingredients.
What is the shelf life of Bernie Brown Collection products?
Understanding the shelf life of your organic cosmetics is crucial for both safety and effectiveness. In this article, we will discuss the general shelf life of Bernie Brown Collection products, as well as what to expect in terms of validity after opening the products.
General Shelf Life
Most Bernie Brown Collection products have a general shelf life of 2 years from the date of production. When you receive your products, you can expect them to have no less than a 6-month validity period. However, on average, the products will have a validity period ranging from 12 to 24 months.
Validity After Opening
Once opened, Bernie Brown Collection products have a validity period that ranges from 3 to 24 months. It's essential to note that the expiration date is also listed on the packaging, providing you with a clear guideline on the product's usability.
Conclusion
Knowing the shelf life of your Bernie Brown Collection products is essential for ensuring their safety and effectiveness. Always check the expiration date listed on the packaging and remember that the products you receive will have a validity period that aligns with our quality standards.
Are your products from China?
Not at all. We spent many months searching for a manufacturer that shared our ethical values, and we found the perfect partner in Northern Europe. All of our products are made and shipped from there, using ingredients sourced from the Baltic regions.
Are your products safe to use during pregnancy?
When it comes to pregnancy, safety is a top concern for both expectant mothers and those who are breastfeeding. In this article, we will discuss the safety of using Bernie Brown Collections products during this special time.
Safety Measures
All Bernie Brown Collections products are formulated with clean ingredients and undergo safety checks. However, they have not been specifically tested on pregnant or breastfeeding women.
Recommendation
For those who are pregnant or breastfeeding, we recommend checking the ingredients list of any Bernie Brown Collections product with a healthcare provider to address any concerns you may have.
Conclusion
Your safety is our utmost priority. If you have any questions or concerns about using Bernie BrownCollections products during pregnancy or breastfeeding, please consult your healthcare provider or reach out to info@berniebrowncollections.com
Are the products free from Parabens/Microplastics/Silicones/Mineral Oil and its derivatives?
You can be sure that all Bernie Brown Collections products are free from parabens, mineral oils, silicones, PEG, chemical UV filters, microplastics, synthetic fragrances, artificial colourants and other questionable ingredients.
How to store your Natural & Organic Cosmetics
Proper storage is crucial for maintaining the quality and effectiveness of your natural & organic cosmetics. Whether you're a business owner or a consumer, understanding the best ways to store your products can help you get the most out of them. In this article, we'll discuss the recommended storage conditions for natural & organic cosmetics to ensure they remain safe, effective, and long-lasting.
The Importance of Proper Storage
Natural & organic cosmetics often contain natural ingredients that are sensitive to environmental factors like temperature, humidity, and light. Incorrect storage conditions can lead to:
- Reduced efficacy of the product
- Altered texture and consistency
- Faster expiration
- Growth of bacteria or mold
Recommended Storage Conditions
Temperature
It's advisable to store your natural & organic cosmetics in a dry, cool place with a temperature ranging between 10-20 degrees Celsius (50-68 degrees Fahrenheit). Extreme temperatures can affect the stability and efficacy of the product.
Humidity
High humidity levels can introduce moisture into your products, which can lead to bacterial growth or spoilage. Always keep your cosmetics in a dry environment to prevent these issues.
Sunlight
Direct exposure to sunlight can speed up the aging process of your products, causing them to expire quicker. The UV rays can break down the active ingredients, making them less effective.
Tips for Proper Storage
- Use Original Packaging: Always keep the products in their original packaging, which is designed to protect them from environmental factors.
- Tightly Seal Containers: Make sure to close the lids tightly after use to prevent exposure to air and moisture.
- Avoid Bathroom Storage: The bathroom is generally humid and can be warm at times, making it an unsuitable storage place for natural & organic cosmetics.
- Use Clean Hands or Spatulas: Always use clean hands or a clean spatula to take out the product to prevent contamination.
- Check Expiry Dates: Always be aware of the product's expiry date and discontinue use after this period.
- Refrigeration: Some products may benefit from being stored in the fridge, especially in hot climates. However, always read the manufacturer's guidelines before doing so.
Are your products dermatologically tested?
Yes, many of our products undergo dermatological testing to ensure they’re gentle and safe for a variety of skin types. We’re committed to creating high-performance skincare that’s as safe as it is effective.
Can I use your skincare with other brands’ products?
Yes! Our formulas play well with others. They’re designed to complement a wide range of skincare routines, so you can mix and match while still enjoying the benefits of our plant-based ingredients.
Do you use synthetic preservatives?
No—we use natural preservatives wherever possible. Our focus is on clean, conscious formulations that maintain freshness without compromising on safety or quality.
I have a skin condition—can I still use your products?
Our products are formulated with gentle, natural ingredients, but we always recommend consulting a dermatologist for specific medical conditions. We’re happy to provide a full ingredients list to support your decision.
Delivery & Returns
The delivery cost to my country is higher than expected...
We completely understand that delivery costs can sometimes feel a little steep. Our products are shipped from our trusted base in Northern Europe, which ensures quality and consistency across every order. While we do our best to keep shipping affordable, costs can vary depending on the destination and local courier fees. The good news is—we deliver across the UK, Europe, and the US, and we're always looking at ways to make our shipping even more accessible for everyone.
Do you offer free shipping?
We occasionally offer free shipping promotions and are working on adding more flexible shipping tiers. Keep an eye on our website or sign up for our newsletter to be the first to know when free shipping is available.
How long will my order take to arrive?
UK orders arrive in 3–5 working days
Europe takes 5–10 working days
US orders can take up to 10–14 working days
We’ll send you a tracking link as soon as your order ships.
Can I track my order?
Yes! Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your package right to your doorstep.
What happens if my order is delayed?
Occasionally, customs checks or courier delays can affect delivery times—especially for international orders. If your order hasn’t arrived within the estimated timeframe, drop us a message and we’ll look into it right away.
Can I send an order as a gift to someone in another country?
Absolutely. You can ship directly to a friend or loved one—just enter their address at checkout and leave us a gift note if you’d like us to include it!
Our Brand
What makes Bernie Brown Collections stand out?
At Bernie Brown Collections, our mission is simple: to craft skincare and makeup that not only delivers visible results but also respects your skin and the planet. In this article, we’ll take a closer look at what makes our formulas truly unique.
Rooted in Nature: Our Powerful Actives
The soul of every Bernie Brown Collections product lies in its active ingredients—sustainably sourced from the wildflowers and herbs of the Baltic meadows and forests. This pristine, unspoiled region offers some of the most potent natural resources, thanks to its unique climate and biodiversity.
Nature’s Intensity, Bottled
Baltic summers are short and intense, prompting plants to channel all their energy into blooming quickly and powerfully. By harvesting at their peak, we capture these concentrated actives—nature’s way of thriving in challenging conditions—and deliver them straight to your skincare routine.
Our Philosophy
We believe skincare and makeup should be done the right way—high-performing, skin-loving, and environmentally conscious. That’s the standard we hold ourselves to every step of the way.
Where Nature and Science Collide
At Bernie Brown Collections, we blend time-honoured botanicals with cutting-edge scientific innovation to create transformative formulas. Our plant-powered actives are chosen for their effectiveness—so you see real results, naturally.
Certified to Care
Most of our products are proudly certified Natural and Organic under the international COSMOS standard by ECOCERT Greenlife. That means every formula is designed to nourish your skin and uplift your senses—with integrity and intention.
Do you offer gift packaging or personalised options?
Yes! We love making skincare feel special. Our personalised sleeves and gift sets are perfect for weddings, birthdays, or just because. You can even add a name or message for that extra personal touch.
Are your ingredients ethically sourced?
Absolutely. We source ingredients from trusted, ethical growers in the Baltic region, ensuring sustainability and fairness at every step of our supply chain.
Can I recycle your packaging?
Yes—most of our packaging is fully recyclable. We’re also working toward even more sustainable solutions across our range because we believe in beauty that’s kind to the planet.
Do you do refills or offer zero-waste options?
Not yet, but we’re actively exploring refillable options and more low-waste solutions as part of our sustainability roadmap. Stay tuned!
I want to stock your products in my boutique—how do I get in touch?
We’d love to hear from you! Head to our stockist enquiry page or drop us a message via our contact form. We offer flexible wholesale options, custom packaging, and a referral scheme for our retail partners.
Wedding Collection
Can we personalise the skincare products for our wedding?
Yes! We offer personalised packaging where you can add your names, wedding date, or a custom message—perfect for favours, welcome boxes, or bridal party gifts. It’s a unique way to add a thoughtful, luxurious touch to your special day.
Do you offer Bride & Bride or Groom & Groom options?
Of course! Love is love, and our wedding range includes inclusive options for all couples, including Bride & Bride, Groom & Groom, and personalised versions to suit any pairing. Everyone deserves to be celebrated.
Can your products be used as wedding favours or part of a bridal gift box?
Absolutely. Our skincare minis and personalised sleeves make beautiful, meaningful gifts for your guests or bridal party. Whether you're planning a small gathering or a grand celebration, we can help you create the perfect skincare keepsake.
Do you work with wedding planners or event coordinators?
Yes—we love collaborating! Whether you're a planner, stylist, or boutique owner, we offer exclusive rates and bespoke packages for your clients. Just reach out and let’s create something beautiful together.
Can we order in bulk for our wedding?
Definitely. We offer special pricing for bulk wedding orders and can tailor your products to match your theme or aesthetic. Plus, we take care of all the personalisation and delivery for a stress-free experience.
When should I place my wedding order?
We recommend placing your order 6–8 weeks before your big day to allow time for personalisation, packing, and shipping—especially for larger or bespoke orders. Need it sooner? Just get in touch—we’ll do our best to make it work.
Do you ship wedding orders internationally?
Yes—we ship our wedding collections across the UK, Europe, and the US. Delivery times may vary based on location, but we’ll keep you updated every step of the way.
I own a boutique—can I stock your wedding range?
Absolutely. We offer flexible wholesale options for wedding boutiques and stores, with no minimum order requirement to get started. You can also earn through our referral scheme. Just drop us a message and let’s chat!
Stockists
I’d love to stock Bernie Brown Collections in my store—how do I get started?
We’d love to work with you! Whether you're a boutique, salon, or lifestyle store, we offer flexible stockist options with:
No minimum order requirements to help you start small,
Bulk custom designs for larger orders,
And a referral scheme that rewards you for spreading the word.
Simply get in touch via our Stockist Enquiry Form, and we’ll send over everything you need to get started. Let’s create something beautiful together.
Is there a minimum order quantity?
No—there’s no minimum order requirement. We believe in giving our stockists the freedom to start small and grow confidently with us. Whether you're testing the waters or placing a large bulk order, we’ve got you covered.
Can I request custom products or personalised packaging for my store?
Absolutely. We love working closely with our stockists to create custom designs, whether it’s packaging that reflects your shop’s branding or personalised products for local events and customers. Let’s collaborate!
Do you offer product training or marketing support?
Yes. We provide product guides, POS materials, and marketing assets to help you tell the Bernie Brown Collections story in-store and online. If you’d like training or in-person support, just let us know—we’re here to help.
Can I place a one-off order for a pop-up or seasonal event?
Of course. We’re happy to supply products for pop-ups, markets, and seasonal gifting. Let us know your timeframe and quantity needs, and we’ll make it happen.
Do you offer exclusive stockist territories?
We review exclusivity on a case-by-case basis. If you’re interested in becoming an exclusive stockist in your area, we’d love to chat about it—especially if your store aligns with our brand values.
How does the referral scheme work?
If you refer a client who places a personalised or wedding order through us, you’ll receive a percentage of the sale as a thank-you. It’s our way of rewarding you for helping grow the Bernie Brown family.
How long does delivery take for stockist orders?
Delivery times vary depending on the size and customisation level of your order, but we aim to ship within 7–10 working days. If you’re on a tight deadline, just let us know—we’ll always do our best to accommodate.
